Shipping policy

From our home to yours, we want every KEAIART delivery to be easy to understand. Below you’ll find our shipping destinations, order preparation times and estimated delivery timelines.

Where We Ship

We offer free international shipping to supported destinations, including locations across North America, Europe, Oceania, Asia, and Central and South America.

Some destinations are outside our delivery coverage. We currently do not ship to Africa. If we cannot deliver to the address on your order, we will contact you to discuss the next steps. Please email us before ordering if you are unsure whether we can ship to your location.

Preparing Your Order

Orders are usually prepared and dispatched within 2–5 calendar days after order confirmation. This preparation period is separate from the delivery estimates below.

Calendar days include weekends and public holidays. Carrier operations and holiday schedules may still affect when a parcel moves or arrives.

Estimated Delivery After Dispatch

The following estimates begin when your order is dispatched, not when it is placed.

Destination	Calendar days after dispatch
United States & Europe	15–20 days
Canada	20–25 days
Australia & New Zealand	15–20 days
Central & South America	20–35 days
Asia	17–23 days

Total estimated arrival time = order preparation + transit time. For example, an order shipping to the United States would usually take approximately 17–25 calendar days from order confirmation, including preparation.

These are estimates, not guaranteed arrival dates. Customs clearance, peak shipping periods, weather and local carrier disruptions may extend delivery times. If you are ordering for a special occasion, please allow extra time.

Pre-Orders & Large Items

Pre-orders and large items may have different dispatch or delivery timelines. Where a product page provides a specific timeline, that timeline applies to that item instead of the standard estimates above. Please review these details before ordering.

Tracking Your Parcel

We will email your tracking information after dispatch. If you do not see the email, please check your spam or junk folder.

Tracking may not update immediately after the number is issued. Please allow time for the carrier’s first scan. If tracking remains unavailable or stops updating for an extended period, contact us with your order number so we can help investigate.

Shipping Addresses & Delivery Issues

Please check your delivery address, postal code and contact details carefully before placing your order. If you notice an error, email us as soon as possible. Changes may not be possible once an order has been packed or dispatched.

If your parcel is overdue, missing, or marked as delivered but cannot be found, please contact us. For parcels marked as delivered, first check the delivery location and ask household members or building reception whether they accepted it. We will help you review the tracking and investigate with the carrier.

Customs, Duties & Import Requirements

Free shipping covers the shipping charge. It does not automatically include any import duties, taxes or customs handling charges that may apply at your destination.

Unless explicitly included at checkout, destination import charges are the recipient’s responsibility. Any taxes already collected at checkout will be shown in your order summary.

Some destinations require additional information for customs clearance. If requested, please provide the required information promptly through the appropriate secure channel to avoid delays. Customs documentation must accurately describe the shipment and its value.