Terms of service

Last updated: October 27, 2026

Welcome to KEAIART. This website, keaiart.com, is operated by KEAIART LIMITED, a company based in Hong Kong. Throughout these Terms of Service, “KEAIART,” “we,” “us,” and “our” refer to KEAIART LIMITED.

These Terms explain the conditions for using our website and purchasing from our store. Please read them before placing an order and retain a copy for your records. Our store is hosted on Shopify, which provides our e-commerce platform. Products purchased from this store are sold by KEAIART LIMITED.

1. Using Our Store

To place an order, you must be legally able to enter into a binding contract in your place of residence. A parent or legal guardian should place orders on behalf of a minor.

You agree to provide accurate contact, billing, and delivery information and to use a payment method you are authorised to use. If you create an account, keep your login details secure and contact us if you suspect unauthorised access.

2. Product Information

We aim to describe and photograph our products accurately. Please review the product description, dimensions, materials, care instructions, and any age or safety guidance before purchasing. Accessories or props shown in lifestyle photographs are included only where the product description expressly states this.

Screen settings and photography may affect how colours appear. Any stated measurement tolerances apply as described on the relevant product page. These considerations do not remove your rights if a product is faulty or materially different from its description.

Product availability may change. Any special arrangements for pre-orders or personalised products will be described before purchase.

3. Prices, Payments, and Promotions

Review the currency, item prices, discounts, shipping charges, and any taxes displayed at checkout before submitting your order. Your payment provider may apply currency conversion or other fees under its own terms.

Prices and promotions may change for future purchases. A later price change will not change the price of an order we have already accepted. Promotion eligibility, expiry dates, and any restrictions are those stated with the relevant offer.

Import duties, taxes, or clearance charges that are not collected at checkout may apply to international orders, as explained in our Shipping Policy and any information provided before purchase. Free shipping does not, by itself, mean that import charges are included.

4. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order acknowledgment confirms that we have received your order. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier. This does not affect rights that arise earlier under applicable law.

Before acceptance, we may be unable to fulfil an order because an item is unavailable, payment cannot be verified, delivery is unavailable to the address provided, or there is a reasonable concern about fraud or an unlawful transaction. We may contact you for information reasonably needed to resolve the issue.

If we identify a material pricing or product information error, we will explain it and, where appropriate, give you the choice to proceed on corrected terms or cancel. We will not charge an increased price or substitute a materially different product without your agreement.

If we cannot accept or fulfil an order, we will notify you and promptly refund any payment collected for the cancelled items, together with any associated charges that must be refunded. Accepted orders remain subject to your contractual and statutory rights.

5. Shipping and Delivery

Shipping availability, order preparation, destination-specific estimates, tracking, and customs information are explained in our Shipping Policy.

Estimated transit times are measured in calendar days and begin after dispatch. Order processing time is separate. Any different arrangements for a pre-order or particular product will be stated before purchase.

Delivery estimates are not guaranteed arrival dates unless we expressly agree otherwise. Customs processing, carrier disruption, and other circumstances may affect delivery. If your order is delayed, lost, or arrives damaged, please contact us so we can investigate and provide an appropriate resolution. An estimated delivery window does not remove your legal rights concerning late delivery or non-delivery.

Please check your delivery details carefully and notify us promptly if a correction is needed. Changes may not be possible once an order is being prepared or has shipped. Any proposed additional cost for redirection or redelivery will be explained before you agree to it.

We remain responsible for delivery to the extent required by applicable law. Dispatch to a carrier does not, by itself, remove our obligations to you.

6. Order Changes, Returns, and Refunds

To request an order change or cancellation, contact support@keaiart.com as soon as possible and include your order number. We will confirm whether the request can be accommodated. Once preparation or dispatch has progressed, we may be unable to stop or alter the shipment. This does not affect any statutory cancellation or return rights.

Our Refund Policy explains our return process, eligibility conditions, and refund arrangements. Please contact us for return instructions before sending an item back so that it reaches the correct location. The company address below should not be used as a return address without confirmation from our support team.

If an item is faulty, damaged on arrival, incorrect, or not as described, please contact us with your order details and, where helpful, photographs of the issue. We will handle the matter under our Refund Policy and applicable law.

Conditions applying to voluntary change-of-mind returns do not override mandatory rights relating to faulty goods, statutory cancellation periods, or other consumer remedies.

7. Safe and Lawful Use

Please follow the care instructions, warnings, and age guidance supplied with each product. Use products only for their intended purposes and provide adult supervision where appropriate.

You must not use our website to:

• Commit fraud, impersonate another person, or submit unauthorised transactions.
• Upload malicious software or interfere with website security or operation.
• Access accounts or personal information without permission.
• Infringe intellectual property or privacy rights.
• Publish unlawful, threatening, or abusive content.

We may restrict access where reasonably necessary to address these activities, protect customers, or comply with the law. Such action does not remove any existing refund obligations or other rights relating to your purchases.

8. Intellectual Property

Website text, photographs, graphics, branding, and other content are owned by KEAIART or their respective rights holders and are protected by applicable intellectual property laws.

You may use our website for personal shopping and retain copies of information relevant to your purchases. Other reproduction, commercial reuse, or distribution requires permission from the relevant rights holder unless permitted by law.

9. Reviews and Customer Content

If you submit a review, photograph, or other content for publication, you retain ownership of that content. You grant us a non-exclusive, royalty-free licence to display, reproduce, and format it as reasonably necessary to publish it in connection with the relevant review or product on our store. We will seek separate permission for use in advertising campaigns.

Please submit only content you have the right to share. Reviews should reflect your genuine experience. We may remove spam, unlawful material, personal information, or content unrelated to the product, but will not remove a review solely because it is negative. Private customer service messages are not treated as permission to publish testimonials.

10. Privacy and Third-Party Services

Our Privacy Policy explains how personal information is collected, used, and disclosed, including through our analytics and advertising services. Accepting these Terms does not substitute for any separate consent required for personal information processing or cookies.

Our website may contain links to external websites or optional third-party services. Those services may have their own terms and privacy policies. Their inclusion does not remove our responsibilities for products and services we sell to you.

11. Website Availability and Our Responsibility

We take reasonable care in operating our website, but access may occasionally be interrupted by maintenance, technical faults, or circumstances outside our reasonable control. We will take reasonable steps to address problems affecting our service.

We are responsible for losses for which applicable law makes us responsible, including foreseeable losses caused by our breach of contract or failure to exercise reasonable care. Where permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was made.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Your statutory rights concerning product quality, fitness for purpose, and conformity with description remain unaffected.

12. Events Beyond Our Reasonable Control

If an event beyond our reasonable control affects an order, we will take reasonable steps to minimise its impact and communicate material delays. Such events do not automatically remove your right to cancel or receive a refund where that right arises under applicable law.

13. Governing Law and Disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. If you are a consumer, this choice of law does not deprive you of mandatory consumer protections available under the laws of your country of habitual residence where those protections apply.

If you have a concern, please contact us first so we can try to resolve it. This does not prevent you from seeking assistance from a competent consumer authority or bringing a claim before a court that has jurisdiction under applicable law, including a court in your place of residence where you have that right.

14. Changes and Interpretation

We may update these Terms for future website use and purchases. The revised version will be posted on this page with an updated date. Changes will not retrospectively reduce your rights or alter an existing order without your agreement, except where required by law.

The terms and purchase information applicable when you place your order govern that purchase. Specific arrangements expressly agreed with you for an order take precedence over general wording on the same subject, subject always to mandatory law.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A delay in enforcing a right does not mean that right has been waived.

15. Contact Us

For questions about these Terms or your order, please contact:

KEAIART LIMITED
Room 26, 2/F, No. 118 Wai Yip Street
Kwun Tong, Kowloon, Hong Kong
Email: support@keaiart.com